For a Chandler plumbing emergency, close the main shutoff to stop the water; if you smell gas, get out of the house and call 911 and Southwest Gas at 877-860-6020. Then call the number on this page to be connected with a local plumber in Chandler.

How Chandler is set up
The City of Chandler provides water, sewer and solid waste service, all billed through Chandler Utility Services at 480-782-2280. Hydrant leaks, meter sets and water inspections go to the city's water line at 480-782-3700. Natural gas comes from Southwest Gas, which the city lists next to APS and SRP for electricity.
Homes here are fairly young, with a median build year of 1997, so many urgent calls involve failed supply hoses, water heater tanks and fittings rather than corroded old pipe. Hardness runs high, from about 5 to 20 grains per gallon with a citywide average of 16.5, and that mineral load works on water heaters, valves and tankless units over the years. Slab-on-grade construction is the norm across the Valley, so a hidden leak can show up as a warm patch of floor or a meter that keeps turning with every tap closed.
Who to call for what
| What's happening | First call |
|---|---|
| Water spraying from a hydrant or the meter box | City of Chandler water, 480-782-3700 |
| Burst pipe, broken hose or leaking water heater indoors | A plumber, after you close the main |
| Sewage backing up in one house | A plumber to clear and check the private line |
| Gas odor anywhere | Leave, then 911 and Southwest Gas |
| Warm tile or a meter moving with no water on | A plumber for leak detection |
Signs to act tonight
- Water collecting under a sink, behind the refrigerator or around the washer
- A sewage odor with gurgling from the lowest drains
- Rusty water or a puddle at the base of the water heater
- A sudden drop in pressure with a hiss you can hear inside a wall
Timing and seasons
Summer heat pushes water heaters in garages and outdoor lines hard, and monsoon storms can overwhelm yard drains and wash debris into cleanouts. Freezes are rare in the Valley, but a cold night can still split an exposed hose bib or backflow line. Calls after hours or on weekends usually cost more than a weekday visit. If the repair turns into a new gas line inside the home, Chandler requires a permit with a gas riser schematic, while a like-for-like water heater or softener replacement is exempt under the city's homeowner permit manual. No arrival time is promised; it depends on the hour and the plumber's workload.
Emergency Plumber questions in Chandler
Where is the main water shutoff, and how do I close it quickly?
The whole house lost water at once. Is that my plumbing or the utility?
Can a slab leak count as an emergency?
Does a night or weekend plumbing call cost more?
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