Fountain Hills splits its utilities: EPCOR provides water (800-383-0834) and the Fountain Hills Sanitary District handles sewer (480-837-9444), while the Town runs neither. Inside the house, close the main; if you smell gas, leave and call 911 and Southwest Gas at 877-860-6020. Then call the number on this page to be connected with a local plumber in Fountain Hills.
Who fixes a break in Fountain Hills: EPCOR, the Sanitary District or a plumber?
It depends on what broke and where. EPCOR's Chaparral City district supplies water to about 14,500 connections in Fountain Hills and parts of Scottsdale, and it takes reports of outages and water trouble at 800-383-0834 at any hour. The Fountain Hills Sanitary District is a separate special district that collects and treats wastewater; call it at 480-837-9444, any time, for a broken or collapsed sewer line in the public right-of-way or a District easement. Everything on your side, from the fixtures to the pipes in the walls and the lines across your lot, is a job for a plumber.
What do I do if I smell gas?
Southwest Gas supplies natural gas in Fountain Hills, and the Town's utility page gives the same instruction the company does: for a suspected leak, call 911 and 877-860-6020. Make those calls from outside. Don't flip switches, start a car in an attached garage or go looking for the leak. Once the utility has made things safe, a plumber can repair the gas piping or reconnect an appliance.
Why does the water heater seem to fail without warning?
EPCOR's Fountain Hills water runs about 16 grains per gallon hard, which leaves a layer of mineral in the bottom of tank heaters and inside tankless heat exchangers. Over time that scale makes the bottom of a tank run hotter and can hasten corrosion, so a heater can go from fine to leaking with little notice. Flushing on a regular schedule helps, but once the tank itself leaks, it needs replacing. Building Safety, part of the Town's Planning and Zoning Department, processes permit applications through its online TOPPS system (480-816-5123), and the plumber can check whether a replacement needs one.
A Fountain Hills reminder
Keep both utility numbers somewhere easy to find, since water and sewer here aren't handled by the same organization, and neither is the Town. Calls on nights and weekends usually cost more, and no arrival time is promised; it depends on the hour and the plumber's schedule. When you call, say whether the problem is water, sewer or gas so the plumber knows what to bring.
Emergency Plumber questions in Fountain Hills
Who do I call when a water main breaks in the street?
How do I tell a sewer main problem from a problem in my own line?
I smell gas near the water heater or stove. What should I do?
The water heater is leaking from the tank. How urgent is that?
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